October 4th – 7th 2016
Customer Service Week is an international event devoted to recognising the importance of customer service and to honouring the people who serve and support customers each day.
Celebrated annually during the first full week in October, Customer Service Week has grown into an international event, which is celebrated in over 40 countries worldwide. Organisations who participate in customer service week are proclaiming to their customers and their community that what unites them is their deep commitment to quality customer care.
Customer Service Week 2016 has provided Carrington with a unique opportunity to launch our new vision, mission and care values that have been developed and shaped by our constant concern and commitment to our people, residents, guests and the community.
By focusing on customer ease, engagement, and the overall service experience, Carrington aims to be the benchmark in elevating its service to a whole new level and thus further enhancing our reputation as an iconic destination and champion of service excellence.
This year’s Customer Service Week theme is all about Service Champions. The theme recognises that delivering excellent service is only possible with a team of committed professionals working together. To be a Service Champion each staff member must: lead by example, achieve success and exceed expectations.
During Customer Service Week 2016, Carrington will recognise a number of its people and award them as “Service Ambassadors”. These people have consistently displayed our CARE values while providing care and services to our residents and clients.
For more information, please contact us on (02) 46590306.