Author archives: Admin

COVID-19 Update- Gradual Relaxation of Visitor Restrictions

1.10.2020 Admin News No Comments

From Tuesday 6th October 2020, families will be able to visit our facilities as follows:

  1. Visiting will be Monday-Friday only.
  2. Two family members by appointment only may visit a resident for a period of one hour between 10.00am-4.00pm to avoid overcrowding within the facility.
  3. Three residents only are to be visited in the one hour period.
  4. Any visitors are to register their visit by making an appointment via the Facility Manager or Administration Assistant of the facility in which their loved one residents.
  5. All visitors must wear a mask for the duration of their visit. Without a mask visitors will not be allowed entry.
  6. Visitors will complete screening questions on entry to the facility.
  7. Visitors must provide evidence of having received their flu vaccine in 2020.

The use of technology to assist with connecting families and their loved ones will continue- families can make a booking using the current method (via the Administration Assistant). Special arrangements will continue to be made for family members (by appointment) to visit their loved one who is palliative or if there has been a long standing arrangement to assist with the care of their loved one.

The safety of our residents and staff remain paramount through safe care practices of high level of hand hygiene both at the personal level and the facility level, together with wearing a mask so that we are assured in continuing to keep our staff and residents safe.

Families are requested to adhere to these strict protocols outlined above as we are not completely out of the woods, and respect the safety of others.

We thank you for your support and understanding and we will continue to monitor the new visiting situation. Should you require further clarification on any of the above points we encourage you to touch base with the facility in which your loved one resides directly.

COVID- 19 Update 15/07/20: Change to Visitor Protocols

15.07.2020 Admin News 4 Comments

The following correspondence has been communicated with our family members in residential aged care.

Dear Families,

I trust that you are all keeping safe and well during this period. I am sure you are aware of the recent Coronavirus outbreak at the Crossroads Hotel in Casula, and also the outbreak at the Picton Hotel and four positive cases identified at Narellan Town Centre.

As I outlined in my most recent correspondence, our battle against COVID-19 is not yet over. We know how quickly it can spread and presents a major risk to our residents and staff.

The recent events at Crossroads Hotel and at the Picton Hotel is a case in point where NSW Health is working to identify all people who had visited these venues for testing and protection.

The risk to Carrington and to our residents is the close geographic proximity of these hot spots to where we are. One cannot be certain as to where individual people have been prior to visiting our facilities. To this end we are vetting our staff and ensuring they are tested for COVID-1 and are isolated if they have been anywhere near these hot spots.

I am pleased to advise that to date no staff member has tested positive and our protocols and processes will ensure that remains the case.

However we have assessed the risks for our residents and as it stands currently with our visitor protocol the risk is considered high.

Therefore in order to ensure the health, safety, and well being of our residents are protected at all times, we have decided to suspend our current visitor protocol for the next three weeks effective from Thursday 16th July 2020 to Friday 7th August 2020. This decision will be subject to review at that time.

  • During this period and only by special appointment family members are able to visit their loved one who are Palliative or who have clearly established a pattern of involvement in providing resident care and support.
  • Residents who have medical appointments that they need to attend during this period, families will have a prior arrangement with the Facility Care Service Manager and must observe all COVID-19 measures that are currently in place.
  • Residents will refrain from visiting local shopping centres, restaurants, and cafes including our own Rocksalt Restaurant.

We appreciate that these measures will be difficult for some and upsetting for others, and it is likely that we will hear from some families expressing their frustration over the decision to temporarily suspend visitation for three weeks and we will assess the situation after that.

However, we must remember this is in the best interest of residents in our care and for me and my team, it will be more upsetting if positive cases are occurring in our facilities.

I appreciate your cooperation and understanding and reiterate my assurance of our commitment to reducing the risk to the residents.

Should you require further information please do not hesitate to contact the Care Service Manager of your facility.

Yours Sincerely,

Raad Richards,

Chief Executive

COVID-19 Update 10/07/20

10.07.2020 Admin News No Comments

Please see below for information that was sent to our Residential Care families this week from the Chief Executive.

Dear Families,

I trust that all families are keeping safe and well during this period.

To date, I am very pleased to say that our team at Carrington has responded incredibly well to the unprecedented challenges of COVID-19. Our dedicated staff have all played a role in protecting the safety and well-being of our residents, and I want to thank them for their hard work and determination.

I also want to thank the families of all our residents for your continued support and understanding throughout this period, because without that level of support, we would not have succeeded. Notwithstanding that, our battle against COVID-19 is not yet over. We know how it can spread quickly and presents a major risk to our residents and indeed the entire aged care sector.

The events of COVID-19 of the past few days in the state of Victoria is a perfect example of how quickly the virus can spread within a community cluster. In order to continue to protect our residents, the current visiting protocol that we have put in place a few weeks ago will remain in place until further notice. Our outbreak management plan is up to date and ready to be activated, if and when necessary.

It is essential that we all remain alert, and if you are experiencing respiratory and flu like symptoms or you have returned to NSW for a visit to Victoria please ensure that you do not visit our facilities, and instead keep yourself isolated and get tested for COVID-19.

This action together with exercising proper hygiene practices, including continually washing hands and exercising social distancing will ensure that we will continue to remain safe.

Once again thank you for all your support and cooperation by working together to protect our residents, your loved one.

Yours Sincerely,

Raad Richards, Chief Executive

An Update on COVID-19

18.03.2020 Admin News 2 Comments

As a result of recommendations from both the Australian Government and NSW Health, Carrington have imposed the following restrictions from the 17th March, 2020.

These measures are to ensure the safety and well being of our residents are top of mind during this coronavirus outbreak in NSW.

Families should have received a letter from the Chief Executive outlining these changes.

Residential Care

  • We have asked families to NOT visit our facilities for the foreseeable future.If you do need to urgently visit, please contact your Care Service Manager via phone to discuss your options.
  • All visits from schools, day cares, volunteers, church groups, and pastoral care volunteers have been suspended for at least the next two weeks
  • External outings will be decided on a case by case basis, to ensure our residents are not exposed to potential infection from members of the local community
  • Inter facility group days have been postponed for now, and we will be monitoring this on an ongoing basis.

Community Care

  • The Wellness Group and any Community Care outings have been postponed for the time being
  • All client services will continue as normal

Independent Living

  • Independent Living residents (ILU) who have returned from international travel are required to self isolate in their units for 14 days
  • Family members of ILU residents are encouraged to postpone visits to their loved ones in the village if they have: had contact with someone who has tested positive to coronavirus, have returned from overseas travel themselves, or are experiencing flu like symptoms
  • ILU residents who are experiencing flu like symptoms are required to contact their GP for a test for coronavirus and notify Carrington staff
  • ILU Activity groups have been suspended
  • The Carrington Recreation Building, pool area, and Gym are closed until further notice

Rocksalt Restaurant

In the interest of the health and wellbeing of our residents and staff, from Thursday 19th March until further notice, our Rocksalt restaurant will be closed for dine in service.

  • Rocksalt will be available for takeaway service only from Wednesdays to Sundays 10.00am-2.00pm.
  • Our Rocksalt delivery service for our village residents will remain as usual and will still operate from Wednesdays-Sundays.

We understand that this is a difficult time for all involved, and that the situation has the potential to change quickly.

Should you have any questions, you can contact the Customer Service Team on 1300 590 590.

A Trip to Bowral Tulip Festival

25.10.2019 Admin News No Comments

Every year towards the end of September, Bowral becomes the place to be as hundreds flock to the annual ‘Tulip Time’ Festival.

This year was no exception, with our residents from Grasmere Terrace making the annual trip down to Bowral. On display were 34 different types of tulips in a dazzling array of colours.

The residents were also able to view art work from local preschools and schools displayed throughout the gardens.

The residents are very much looking forward to next year’s trip in 2020.


Melody Makers Reunite!

25.10.2019 Admin News No Comments

Aged just 101, Sheila Murdoch has been playing music for as long as she can remember. Having recently moved into our Mary Mackillop facility, Sheila was delighted to be reunited with Richard, another Mary Mackillop resident.

Richard and Sheila started playing music together for our residents at Werombi Court many years ago! Over time they were joined by Lawrie, Kevin, and George. For the past 20 years, this special group has been known as ‘The Melody Makers’, and have been a regular fixture at Carrington ever since.

Together, they have taken great pleasure in providing musical entertainment for countless Carrington residents. Their passion for their craft is evident to see, and it’s an absolute joy to watch them play music together.

Sheila is looking forward to continuing playing music with her friends for many years to come!

Aged Care Employee Day 2019

27.08.2019 Admin News No Comments

Aged Care Employee Day was held this year on the 7th of August.

It is an official day to thank, honour, recognise and celebrate the hundreds of thousands of people who work in the age services industry across Australia.

We commemorated this special day with celebrations for our staff throughout the day, including a BBQ lunch held out on the lawn in front of Carrington House.

Intergenerational Interactions with Elderslie Family Day Care

27.08.2019 Admin News No Comments

Our residents from Grasmere Terrace recently enjoyed a visit to the local Bunnings for their regular intergenerational program. This time, the residents had the opportunity to interact with the children from Elderslie Family Day Care.

This program allows us to bridge the gap between the two generations. Intergenerational programs are of huge benefit to both our seniors and the children, as they not only maintain connections to the local community, but have also proven to have positive effects on both young and old, including those living with dementia.

Our residents and the children were able to interact through spending time together reading story books, and playing with playdough.

We are looking forward to continuing with this intergenerational program!

Grasmere Terrace Early Learning_6  Grasmere Terrace Early Learning_5  Grasmere Terrace Early Learning_2

Staff Member Farewell

9.07.2019 Admin News 1 Comment

We would like to extend our congratulations to Madeleine on her new role! Madeleine has been a valued part of the care team at our Mary Mackillop Facility, and for the past three years has been completing her nursing degree at Western Sydney University.

Madeleine has been an asset to our team, displaying a caring and compassionate nature. She has excelled in her care for our residents, and was always very professional. The staff at Mary Mackillop especially held Madeleine in high regard.

During her time with us, Madeleine took the opportunity to learn as much as she could about the complex and chronic nature of aged care residents, and how to bring a wonderful quality of life to those that she cared for.

She was able to develop her time management skills, her leadership through ongoing mentoring with our RN’s and Team Leaders, and her skills in wound management whilst working under the guidance of the RN team.

It has been great to see her graduate and officially become a Registered Nurse. We wish Madeleine all the best as she takes up a position as a Registered Nurse at Dubbo Base Hospital. Congratulations again Madeleine, and best wishes for your future endeavours!

Madeleine Farewell_3

Mary Mackillop staff at Madeleine’s farewell

Madeleine Farewell_2

Madeleine with her present from the Mary Mackillop team- a nurse’s watch with her name engraved on it