Carrington celebrates National Volunteers Week with our Annual Volunteer Thank You Morning Tea. Each year the staff and residents come together to celebrate and thank Carrington volunteers. Staff recognise volunteers through an awards program and those volunteers that are no longer with us with a remembrance poem.
The 2016/2017 year has been very successful for Carrington volunteers and volunteering at Carrington. We have been able to increase the amount of volunteers for our Facilities and we now have 154 volunteers. Carrington has an amazing group of volunteers who give so generously to our residents and staff on a weekly basis, giving up to 350 hours of volunteering each week. It shows just how fortunate we are to have such amazing people giving to Carrington and you only have to look at the smiles of our residents and you know just how fortunate we are!
Thank you to all our volunteers for the time that you give to Carrington!
The Volunteer Award winners for Carrington’s Thank you Morning Tea 2017
Alan of Paling Court enjoys playing chess and found it hard to find someone who was interested, so Alan has taught staff how to play and now we have chess tournaments that are highly competitive and very serious. Staff have not yet succeeded to beat Alan but we are hoping there will come a day when this will happen.
Carrington celebrated the success of a number of staff that have achieved national qualification recently.
Certificate IV Aged Care:
Ten students completed a fully-funded qualification in Certificate IV in Aged Care Work. Wortrain, a registered training organisation provided in-house training for 16 workshops and associated assessment tasks and finishing with the successful completion of all participants.
Certificate IV Leisure and Lifestyle:
Carrington also sourced full-funding for a further ten students to achieve the part-Certificate IV in Leisure and Health. Wortrain provided in-house training for seven workshops and associated assessment tasks.
Diploma of Business:
This program was funded by Carrington, the participants were recommended to participate via their Manager and then invited to attend. We partnered with Apex Training Solutions, the trainer was Julie Richardson. The program was conducted on-site at Carrington. At the completion of the course the students conducted project presentations to an audience including the Chief Executive and management team. Carrington is very proud of your achievements. Congratulations to these outstanding students, you have represented Carrington in a public course in a truly professional manner. We applaud your commitment to study and your own professional and personal development.
Customer Service Week is an international event devoted to recognising the importance of customer service and to honouring the people who serve and support customers each day.
Celebrated annually during the first full week in October, Customer Service Week has grown into an international event, which is celebrated in over 40 countries worldwide. Organisations who participate in customer service week are proclaiming to their customers and their community that what unites them is their deep commitment to quality customer care.
Customer Service Week 2016 has provided Carrington with a unique opportunity to launch our new vision, mission and care values that have been developed and shaped by our constant concern and commitment to our people, residents, guests and the community.
By focusing on customer ease, engagement, and the overall service experience, Carrington aims to be the benchmark in elevating its service to a whole new level and thus further enhancing our reputation as an iconic destination and champion of service excellence.
This year’s Customer Service Week theme is all about Service Champions. The theme recognises that delivering excellent service is only possible with a team of committed professionals working together. To be a Service Champion each staff member must: lead by example, achieve success and exceed expectations.
During Customer Service Week 2016, Carrington will recognise a number of its people and award them as “Service Ambassadors”. These people have consistently displayed our CARE values while providing care and services to our residents and clients.
For more information, please contact us on (02) 46590306.
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