At Carrington, we recognise that the nature of relationships are central to quality aged care.
We follow a quality of life approach which focuses on “person centred care” – a philosophical approach to aged care and service development and delivery.
Person centred care means that the older person, their family and carers are all partners in care. It’s designed to enable the older person more choice and control in their everyday life.
From our long history in providing care, we’ve learned that this approach makes a positive difference to the overall health outcomes for our residents and brings with it feelings of safety, belonging, contentment and happiness.
Our team works together to treat our residents with dignity and respect and support them to make decisions. We understand the importance of building one-on-one relationships and part of our ongoing process is to develop in our staff positive and sensitive attitudes and encourage them to really get to know the resident and what makes them feel happy.
Some of the key elements of person centred care are:
We share the responsibility:
Our staff take time to explore personal preferences and assist with individual goal setting, care planning and encourage decision making.
We are sensitive:
Our staff are sensitive to values, diversity, preferences and expressed needs; we enable choice by providing timely and accurate information that the resident, family and carers can understand.
We work together:
Our staff work as a team to ensure all facets of care and services are met, and Carrington’s management team ensures all team members uphold our values and provide services in a respectful and dignified manner.
We provide a home:
We provide a home like environment underpinned by a person centred approach that promotes comfort and nurtures the spirit. We invite our residents to bring into their home at Carrington belongings that are meaningful and provide a sense of joy and emotional wellbeing.