Carrington is committed to providing all of our consumers with a holistic person-centred model of care, built on our CARE values and a long-standing tradition of service, we can deliver the quality care and service excellence that our consumers expect and deserve.
We have an organisational culture that is built on the strong foundation of treating every consumer with dignity, respect, and kindness. We value each staff member and every consumer as an individual and we provide care and services that demonstrate our compassion, integrity, and sensitivity.
Our staff appreciates the importance of building trusting and genuine relationships with our consumers and their family members. All of our care team are qualified and demonstrate in their behaviours and actions the qualities, skills, and knowledge required to provide care that meets the needs and preferences of our consumers.
Carrington’s integrated services work together with the consumer to understand their identity, culture, and diverse backgrounds. It is important for us to know as much as possible about the consumer so that we can bring happiness and joy throughout their stay with us.
We support our consumers by communicating and managing requests for information in a timely, consistent, professional, and sensitive way. We address any barriers to effective communication by taking into account a consumer’s health status, cognitive, or sensory ability (visual/hearing), and language. We treat all information relating to our consumers with privacy and maintain confidentiality.
At Carrington, we support every consumer to feel like they belong and are accepted and valued whatever their needs, ability, gender, age, religion, spirituality, mental health status, ethnicity, background, and sexual orientation.
We provide professional, timely and accurate care planning and assessment activities for our consumers. Our care planning processes optimise the health and well-being of our consumers and guides the activities of our staff to meet their needs, preferences, and goals. We take a consultative risk management approach to care planning to ensure we promote choice, independence, cultural safety and dignity of risk.
We enable consumers to make informed and supported decisions about their lifestyle and activities of daily living, their care and services and end of life choices.
Our Vision: Carrington aspires to be the provider of choice which enriches and enables the quality of life for all people in our community.
Our Mission: We help you achieve well being and fullness of life.
Our Values: Considerate- Attentive- Responsive- Excellence